Message To EU Customers
Dear EU customers,
You will now be charged your country's own VAT rate via our website.
What does this mean?
1) Your parcel will now be FAST-TRACKED THROUGH CUSTOMS.
2) This will mean NO MORE EXPENSIVE HANDLING FEES.
3) We also have NEW FREE SHIPPING OFFERS.
All great news huh!
This only applies to pre-tax order totals under €150 (£135) (just to reiterate this is the pre-tax figure, it doesn't include the taxes you pay).
So if you put an order through that is worth more than €150 (£135) pre-tax, you will not be charged tax on the order and you will have to organise the payment of taxes when the parcel arrives in your country.
Pre-orders made before 13th July
If you have made a pre-order before these new rules came in, and your order has no tax applied to it, we will send you an invoice for the taxes. Your parcel will then be fast-tracked and you won't have to pay expensive handling fees.
Please be understanding
This new process is brand new by the way, so please bear with us if anything goes wrong.
We will do our best to resolve any issues you encounter with customs. They are going to be learning this new system as well.
Just get in touch if you experience any issues!
All the best,