1) CHANGES TO RESERVE MY ORDER
A) We have made a small change to the way you reserve orders. Instead of selecting it in the shipping methods, all you need to do now is enter 'RMO' or 'rmo' into the 'gift card and discount' box such as shown above. The box is at every page in the checkout, so you can't miss it.
If you use any of the accelerated checkout methods such as Shop Pay, Apple or Google Pay, the 'Gift card and discount' section will show in the order review page. Just enter RMO then click apply and your order will be reserved when you complete payment.
B) Your order will then be reserved for you automatically on our system, just like normal. You will not be charged for delivery fees if you enter it.
IMPORTANT: Even if you qualify for free shipping at the checkout for your order, please make sure to enter 'RMO' in the gift card and discount box. Otherwise, your order may be shipped without your other reserved orders! If your order has been shipped out because you haven't used the RMO code, you will have to pay for the delivery fees to get your other item shipped out.
2) RESERVE MY ORDER NEED TO KNOWS!
A) Please create an account before choosing to reserve your orders.
If you forget to create an account, all you need to do is register with the email address you used for your previous orders, then all your previous orders will then be uploaded to your account.
B) IMPORTANT: Please use the same account and email address for reserved orders. Otherwise it's likely items will go missing from your reserved orders as they will be on two different accounts. If an item is missed because of this, you'll need to pay additional delivery fees if you want that item shipped.
3) WHY WOULD I CHOOSE RMO?
A) SAVE ON SHIPPING FEES: Reserving orders is a great way to save on delivery fees. You can build your order up to a point where you wish to ship.
TIP: We have free shipping offers for UK and EU customers (see here), so you could reserve several orders and send them out once they qualify for our free shipping offer. If you press the 'Ship All Available Items' button on your account page we will send you an update on the status of your orders.
B) GET AHEAD OF THE CROWD: For those extremely in demand upcoming titles, it's a good way to get ahead of the crowd. Once your reserved PRE-ORDER item arrives in stock you will receive an email titled - "STOCK ALERT 🔔". Inside the email you can pay for the delivery costs.
NOTE: Search your emails if your pre-order item is in stock on our website. You would have received a stock alert where you can pay for the delivery fees. Check your junk mail if you can't locate it.
C) BETTER FOR THE ENVIRONMENT: Reserving orders is a good way to save on all those van and plane journeys, and on the materials it takes to ship your parcels. You can build your orders over time and then ship them all out at once, saving the carbon impact of all those van, plane journeys and boxes.
4) HOW DO I GET MY RESERVED ORDERS SHIPPED OUT TO ME?
A) You can login in to your account page and press the 'Ship All Available Items' button.
You will then receive an email titled "INVOICE FOR SHIPPING FEES 🚀". You can then choose to pay for the delivery fees or just ignore the email and carry on building your order.
If you qualify for free shipping we will send an email confirming you have qualified for free shipping and will process your reserved orders for delivery.
IMPORTANT: Our working hours are Monday - Friday // 1000-1800 (GMT). If you have pressed the 'Ship All Available Items' button during those hours you will receive a response shortly (usually within the hour). If you have pressed it outside our working hours, it will take a little longer to arrive. E.g. Pressed it on a weekend, we will respond Monday morning.
B) If you have PRE-ORDER items in your reserved orders, you will receive a stock alert via email every time a PRE-ORDER item arrives in stock. The email will be titled - "STOCK ALERT 🔔".
You can then choose to pay for the delivery fees / wait for more pre-orders to arrive so you can qualify for free shipping / Or ignore and carry building your orders.
So that should be all you need to know about reserving orders, if you ever have any questions, queries or issues ask us! You can contact us via email@example.com